Myths Busted by TESO’s proctoring solutions: 4 Ways We Don’t Invade Our Test-takers’ Privacy

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The rapid shift to digital learning and testing last year sparked a global debate about data collection and dissemination ethics among remote proctoring services. We began communicating more transparently about our testing processes, terms of service, and data collection as concerns about how remote proctoring could negatively impact test-taker privacy grew. Laws in this area are rapidly changing around the world, and we’re constantly improving our policies and practices to ensure that test-taker information is protected. We’ll debunk the following four common misconceptions about TESO‘s proctoring solutions privacy policies:

Myth #1: TESO‘s proctoring solutions do NOT sell any test-taker information.


Reality: TESO‘s proctoring solutions do not own or sell any test-taker information. Instead, our institutional partners own the data of their test-takers, and we merely serve as a conduit. We are contractually obligated not to sell or monetize any test-takers’ data to third parties. We never market to test-takers, and neither do our service providers.

Myth #2: TESO‘s proctoring solutions have access to test-taker files without their knowledge or consent.


Reality: TESO‘s proctoring solutions cannot access test-taker files without the test-permission. taker’s On their device, the test-taker can see everything the proctor does and can revoke access at any time. We provide specific disclosures about the information that will be collected during their online testing session, how that information will be used and shared, and how the application used to lock internet access or other files during the test works when test-takers begin an online testing session. During the test, the application does not grant anyone else access to the test-computer, taker’s and it has no effect on the device after the test is completed.

Myth #3: TESO‘s proctoring solutions gather highly sensitive data from test takers.

Reality: TESO‘s proctoring solutions only gather information from the public record that is required to validate a test-identification, taker’s such as a test-name, taker’s email address, or educational institution. TESO‘s proctoring solutions do not gather medical information, dates of birth, social security numbers, or any other data that could jeopardize a test-online taker’s security. Before the test begins, we do require a photo ID, but after 7 days, we delete all photographs from our system.

Myth #4: Test-takers would be unfairly accused of cheating if artificial intelligence flags them.

Reality: While we employ Artificial Intelligence (AI) to automate monotonous chores and minimize stress for test takers, we do not allow AI to make subtle and critical choices like whether or not someone cheated. Our licensed, trained, and human proctors evaluate every minute of a test-exam taker’s in a live session or via a recording, allowing us to distinguish between false flags and genuine wrongdoing. Find out more about how we’re fighting software-only proctoring.

TESO‘s proctoring solutions are committed to maintaining open lines of contact with our test takers. We collaborated with students, academics, institutions, and other stakeholders to draft The Student Bill of Rights and launch a public conversation around test-taker privacy and data security. Test takers can also see when our privacy policy was last updated and check it at any time.

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